ARTISTORI TERMS AND CONDITIONS​

Updated 11th October 2024

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Artistori General Terms

1. Artistori refers to Artistori Pte Ltd.

2. Order refers to an instruction made to Artistori on the purchase of lessons, workshops, courses, products and/or materials, etc.

3. Customer refers to a person or individual who placed an order with Artistori.

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Artistori General Conditions

1. Payments and Transactions of goods and services made online through this website, http://www.artistori.com, shall include a 3% transaction fee of the total amount priced, quoted and/or invoiced.

2. Artistori reserves the right to cancel, amend or stop any fees, sale, promotion, deals, art lessons/classes, grace period, privileges and policies without prior notice to the public.

3. Artistori reserves the right to amend any terms and conditions without prior notice to the public.

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Artistori Regular Lessons, Workshops and Programme Terms​​

1. Creative Art & Speech refers to art lessons/classes for persons from 4 years old to 7 years old or otherwise specially arranged age criteria. 1 Creative Art & Speech Lesson is 1 hour 30 minutes per lesson.

2. Creative Art & Speech is previously known as Creative Mix Media Art.

3. Fine Art & Public Speaking refers to art lessons/classes for persons from 8 years old to 10 years old or otherwise specially arranged age criteria. 1 Fine Art & Public Speaking Lesson is 2 hours per lesson.

4. Fine Art & Public Speaking is previously known as Creative Fine Art.

5. Creative Fine Art is previously known as Art Foundation.

6. Visual Arts & Presentations refers to art lessons/classes for persons from 11 years old and above or otherwise specially arranged age criteria. 1 Visual Arts & Presentations Lesson is 2 hours per lesson.

7. Visual Arts & Presentations is previously known as Creative Visual Art.

8. Creative Visual Art is previously known as Art Preneurship.

9. Regular Art Programme refers to Creative Art & Speech, Fine Art & Public Speaking and/or Visual Arts & Presentations.

10. Lesson Credit refers to a Regular Art Programme lesson paid fully, in advance.

11. Lesson Package refers to a number of Lesson Credits.

12. Art Workshop refers to art lessons/classes that are held with a fixed fee and on specific timeslots, period and dates stated respectively and for persons whose ages are specified accordingly. Unless otherwise stated specifically, fees will expire accordingly to the stated period and dates.

13. Holiday Workshop refers to art lessons/classes that are held during the school holiday period with timeslots and dates stated respectively and for persons whose ages are specified accordingly. For more information about school holidays, please visit: https://www.moe.gov.sg/education/school-terms-and-holidays.

14. Holiday Camp refers to a set of Holiday Workshops combined together in a specified stated number of days, date and time.

15. Existing Customer refers to a person who has commenced and attends Regular Art Programme with existing Lesson Package.

16. New Enrolment refers to a person who does not hold any existing Lesson Credit(s). New enrolment also refers to a person who have used up existing Lesson Credit 2 weeks after the date the last Lesson Credit was used or accounted for as used.

17. Enrolment Fee refers to a one-time fee that must be paid up in advance and applicable to a New Enrolment. Enrolment Fee is applicable to a Customer who have used up existing Lesson Credit from Regular Art Programmes 2 weeks after the date the last Lesson Credit was used or accounted for as used.

18. Registration Fee refers to a one-time fee that must be paid up in advance and applicable to any new registration. 

19. Closed Project refers to an art project from a Regular Art Programme that has gone past 2 weeks from the last week of the scheduled project period. A student with a Closed Project half done or not complete due to absence will need to bare the Closed Project Make Up Class Fees.

20. Closed Project Make Up Class Fees refers to a fee with a minimum charge of $50 per hour incurred on students, parents or guardians who request for the make up of classes to complete a particular Closed Project, at the advice of Artistori Teachers, with a given time requirement. Artistori reserves the full rights on the arrangement of timeslots and advice on given time required for these make up of classes.

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Artistori Regular Lessons, Workshops, Camps and Programme Conditions

1. Any or all unutilised Registration fees or Enrolment fees or Lesson Credits or Ticket(s) or Art Workshop fees or Holiday Workshop fees or Holiday Camp fees cannot be refunded or exchanged for cash or money.

2. Any or all unutilised Registration fees or Enrolment fees or Lesson Credits or Ticket(s) or Art Workshop fees or Holiday Workshop fees or Holiday Camp fees cannot be exchanged for any other programmes such as Holiday Workshops, Art Jamming, etc unless otherwise stated.  

3. Registration fees or Enrolment Fees or Lesson Credits or Ticket(s) or Art Workshop fees or Holiday Workshop fees or Holiday Camp fees must be fully paid in advance before any commencement of lessons.

4. In the event when Lesson Credits or Art Workshop or Holiday Workshop or Holiday Camp has/have already commenced, fees paid cannot be changed, top up, switched with additional cash or money.

5. Upon commencement of Lesson Package, Lesson Credits will be utilised even upon absence. Upon absence, the allowance to make up for is within 2 weeks upon the date of absence. If no makeup lesson is attended for within, this lesson credit will still be accounted for as used.

6. In the event when there is an arrangement for a long holiday, the maximum period to freeze your Lesson Package is 4 Lesson Credits within a calendar year where a written email notice is sent to us 1 month in advance.

7. For Art Workshops and/or Holiday Camps, no make up or replacement lessons/classes will be provided for any absentee without a valid Medical Certificate.

8. In the event of scheduling make up art lessons/classes, replacement art lessons/classes or additional art lessons/classes, Artistori reserves the right to allocate the appropriate timeslots and dates.

9. Charge of $50 for the 1st hour and subsequent $30 per hour is applicable if Customer is fetched late.

10. Artistori reserves the right to reject, turn down or refuse any request or customer.

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Artistori Improvised Fine Art Training

1. Improvised Fine Art Training refers to fine art lessons for persons from age 7 years old and above or otherwise specially arranged age criteria.

2. Improvised Fine Art Training is also known as IFA.

3. IFA must be booked 3 days before the scheduled date.

4. The lesson fees for IFA must be fully paid in advance.

5. IFA does not guarantee the completion of an artwork in an hour.

6. IFA are charged on an hourly basis as stated on www.artistori.com, respective social media platforms, WhatsApp and Email communication.

7. IFA are only scheduled on particular day and timeslots.

8. IFA does not provide the necessary art materials required.

9. In the event of absence, a medical certificate must be produced and sent over to Artistori for our verification and response.

10. In the event of absence without a verified medical certificate, the lesson arranged will be forfeited and accounted for with no refunds.

11. In the event for the need to reschedule, rescheduling must be made and be confirmed 24 hours in advance through the online booking system.​

12. In the event when the arranged teacher is on sick leave, the lesson will be postponed to another date and time. Artistori reserves all rights to allocate the appropriate timeslots and dates.

13. Charge of $50 for the 1st hour and subsequent $30 per hour is applicable if Customer fetches late at the end of a lesson.

14. Artistori reserves the right to reject, turn down or refuse any request or customer.

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Artistori Fine Art Short Courses

1. Fine Art Short Course refers to fine art education course for persons from age 7 years old and above or otherwise specially arranged age criteria that will start and end on a scheduled period of time. 

2. Fine Art Short Course is also known as FASC.

3. The course fees for FASC must be fully paid in advance in order to commence.

4. Specific FASC are only scheduled on specific days and timeslots.

5. In the event of absence, a medical certificate must be produced and sent over to Artistori for our verification and response.

6. In the event of absence without a verified medical certificate, the lesson arranged will be forfeited and accounted for with no refunds.

7. In the event for the need to reschedule, rescheduling must be made and be confirmed 24 hours in advance through communication and confirmation with us via WhatsApp messaging. Rescheduling dates and times offered are only limited to the dates and times mentioned on our website.

8. In the event when the arranged teacher is on sick leave, the lesson will be postponed to another date and time. Artistori reserves all rights to allocate the appropriate timeslots and dates.

9. Charge of $50 for the 1st hour and subsequent $30 per hour is applicable if Customer fetches late at the end of a lesson.

10. Artistori reserves the right to reject, turn down or refuse any request or customer.

11. To qualify for 50% discount, the Customer must be Existing Customer. Artistori reserves the full right to request for Customer to top up full fees if signee is not verified as Existing Customer.

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English Calligraphy & Creative Writing Programme

1. Artistori English Calligraphy and Creative Writing programme is also known as ECCW.

2. ECCW is 1 hour per lesson only.

3. ECCW is a programme that occurs during school terms and lessons are not conducted during school term breaks.

4. ECCW material fees are charged per term and as and when any new enrolment commences during and within the term.

5. ECCW is only scheduled on the stated day and timeslot on the website.

6. In the event of absence, a medical certificate or a valid reason must be verified with Artistori.

7. In the event for the need to reschedule, a valid reason must be verified with Artistori 1 week in advance.

8. In the event when the teacher is on sick leave, the lesson will be postponed.

9. For rescheduling of lessons due to points 6, 7, & 8, the postponed lesson will be arranged to another day and timeslot within the same term period as communicated by Artistori.

10. Artistori reserves all rights to allocate the appropriate timeslots and dates for point 9.

11. A charge of $50 for the 1st hour and subsequent $30 per hour is applicable if Customer fetches late.

12. Artistori reserves all rights to reject, turn down or refuse any request or Customer.

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Photography and Videography

1. By signing up with Artistori Pte Ltd, Parents/Guardians consents to allow Artistori Pte Ltd to take photographs and videos of their children, teen and dependent for the use on communication, social media platforms, Artistori Pte Ltd website, printouts, publications and brochures.

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Free Lesson Credits Rebate System

1. Free Lesson Credits awarded will be automatically added to the current ongoing existing lessons package.

2. Criteria for per Free Lesson Credit is awarded based on the most recent completed project. Per project post will award a maximum of 1 Lesson Credit. Posting multiple posts onto different social media platforms, reviews or recommendations will not stack the amount of Free Lesson Credits.

3. Only a maximum of 5 Lesson Credits will be awarded to each Existing Customer in a calendar year.

4. Free Lesson Credits cannot be exchanged for any other programmes such as Holiday Workshops, Art Jamming, etc.  

5. Free Lesson Credits cannot be transferred to another Existing Customer and/or person.

6. Free Lesson Credits cannot be refunded or exchanged for cash or money.

7. All Lesson Credits policy applies to Free Lesson Credits as well.

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Buddy Promo 2024 System

1. Buddy Promo 2024 Purchase Requirements: Invoice of two 4 Lessons Package of respective Regular Art Programmes.

2. Buddy Promo 2024 Scenario A: 1 Existing Customer and 1 New Enrolment.

3. Buddy Promo 2024 Scenario B: 2 New Enrolments.

4. Buddy Promo 2024 Rewards: Additional 2 more Lesson Credits per 4 Lessons Package purchased and will be automatically added to this purchased 4 Lessons Package.

5. Buddy Promo 2024 Waiver: Enrolment Fee is not applicable to New Enrolments.

6. Buddy Promo 2024 entitles either Buddy Promo 2024 Scenario A or Buddy Promo 2024 Scenario B with Buddy Promo 2024 Purchase Requirements with Buddy Promo 2024 Waiver to be awarded with Buddy Promo 2024 Rewards.

7. Buddy Promo 2024 is only valid before 31st December 2024. Any transactions after 31st December 2024 will not be taken into consideration.

8. Buddy Promo 2024 Rewards cannot be changed, top up, switched with additional cash or money.

9. Buddy Promo 2024 Rewards cannot be transferred to another Existing Customer and/or person.

10. No additional promotion or discount shall apply to Buddy Promo 2024 unless otherwise stated.

11. Buddy Promo 2024 Purchase Requirements and Buddy Promo 2024 Rewards commences immediately from date of purchase adhering to Artistori Lessons, Workshops, Camps and Programme Terms and Conditions and will not be allowed to be commenced at any later date.​

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意言社 Artistori

用艺术表达语言，让语言丰富艺术

Your Story, Your Art

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